We want you to be delighted with the products we provide, but if for any reason you are not completely satisfied with any product you order from us, simply return it to us within 14 days of receipt. We will be happy to refund the cost of the product or exchange it or issue a voucher to spend with us on a future occasion, provided the product has not been worn and is returned in its original condition with its original packaging and receipt.
The item is your responsibility until it reaches us. For your own protection, we recommend that you obtain a free proof of postage from the Post Office and send the parcel using a delivery service that insures you for the value of the goods.
Please do not hesitate to contact us on email firstname.lastname@example.org or on telephone number 0207 739 0398 and we will be happy to discuss any issues.
The cost of returning the item to us is your responsibility.
Please return the goods together with the original receipt to:
C/O Laceys Footwear (Wholesale) Ltd
263-265 Hackney Road
London, E2 8NA