Shipping Info

Shipping & Delivery
If a product is in stock we will do our best to see it dispatched within 4 working days. We make every effort to keep the stock information on our website up to date. However, if we are out of stock of your item we will email you with an estimated delivery date then you have the option to confirm or cancel your order.

United Kingdom
We use the carrier service UKMail for all UK deliveries. UKMail will attempt delivery twice. If there is not somebody available to take receipt of the delivery UKMail will leave a card on the premises. There will be details on the card which can be used to re-arrange delivery with UKMail. A second failed delivery will result in our office being contacted to assist with making the delivery as a third delivery and all subsequent delivery attempts are charged to Laceys Footwear. It is our policy to make every effort possible to contact customers to re-arrange delivery however if this is not possible then we will recall the parcel to our showroom and await further instructions. Please note subsequent deliveries may be subject to extra charges. UKMail are happy to leave deliveries with a nominated neighbour if this helps, alternatively please specify a work address where delivery can be made between 9am and 6pm. If you have any queries about our dispatch please do not hesitate to contact us.

If you require any other method of posting please contact our Jeffrey Campbell sales team on sales@laceysfootwear.com or by telephone 0207 684 4455 / 0207 684 4456

International
We use UPS for deliveries to destinations outside of the UK. If the shipping destination is located in Russia your parcel will be delivered via Fedex.
Please contact our Sales Department on sales@laceysfootwear.com or by telephone on 0207 739 0398

Delays
Dispatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure.